Frequently asked questions

Delivery times vary by destination. We will confirm the estimated timeframe when you reach out, based on your location and the shipping method available.

All orders are carefully packed to protect the tea during transit. We use sealed, airtight packaging to preserve freshness throughout the journey.

There is no strict minimum for individual orders. For wholesale and hotel supply partnerships, we will discuss quantities during our initial conversation.

Yes. Once your order is dispatched we will share tracking information so you can follow its journey to you.

Import duties and taxes vary by country and are the responsibility of the recipient. We are happy to provide all necessary documentation to support customs clearance.